Blue Cross confirms 165 layoffs statewide

Blue Cross and Blue Shield of North Carolina has confirmed it is laying off 165 customer service representatives. Impacted employees are based primarily in Durham, but also in Fayetteville and Winston-Salem, said a spokeswoman for the company. The company — the only insurer to sell ACA plans in all of North Carolina’s 100 counties in 2017— tripled the number of employees it had fielding calls during op en enrollment period, the spokeswoman said. It was just last year, prior to open enrollment…
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