High proportion of NHS staff feel swift and effective action is not taken to deal with inappropriate behaviours, new survey finds

21 May 2014 Two fifths (43 per cent) of NHS staff feel that swift and effective action is not taken to deal with inappropriate behaviours and performance in their organisation, a survey published today by The King’s Fund has found.The survey of more than 2,000 NHS clinicians and managers also found that a noticeable proportion of executive board members (16 per cent) did not think that swift and effective action is being taken, with only 58 per cent thinking that it is. Dealing with inappropriate behaviour effectively is an important process to ensure the right cultures are fostered which will deliver high-quality, patient-centred care. However, the vast majority (89 per cent) of NHS staff believe that patient feedback is encouraged in their organisation, with 61 per cent feeling that patient feedback will be acted upon.The survey, conducted for the second year in order to understand leadership, culture and compassionate care in the NHS, also revealed a consistent disconnect between the views of executive directors and other NHS staff, especially nurses and doctors. Executive directors tended to be much more positive about the working environment and culture within their organisations than other staff, especially nurses. For example, 63 per cent of executive directors believe that there is a pride and optimism among staff, as opposed to only 20 per cent of nurses and 22 per cent of doctors felt the same.This lack of consensus is a cause...
Source: The King's Fund - Press - Category: UK Health Source Type: news