Comparison of perceived quality amongst migrant and local patients using primary health care delivered by community health centres in Shenzhen, China

Conclusions: Quality of primary health care given to migrants is less satisfactory than to local residents in terms of attitude of health workers and waiting time. Our study suggests quality of care could be improved through extending opening hours of CHCs and strengthening professional ethics education. Considering CHCs as the first choice by migrants might be due to their health insurance scheme, while locals' recommendations for traditional Chinese medicine were possibly because of cultural differences.
Source: BMC Family Practice - Category: Primary Care Authors: Source Type: research