Opening the Book on ED Metrics
Conclusions
Medical directors are generally under pressure to improve some aspect of the department’s performance. While we always have to keep the overall operation of the department in mind, we are also at the mercy of how individuals perform. We can’t control every aspect of the ED visit. But things that we can control and things we can measure, we need to take advantage of. Start with awareness of the key metrics and then add in transparency. Be sure to establish goals and work with your under-performers on improvement strategies. As I’ve heard ACEP President Jay Kaplan say many times, “If you want to improve performance, publish your data. If you want to improve it faster, be transparent and publish names with the data.”
Dr. Silverman is chairman of emergency medicine at the Virginia Hospital Center and is a partner at Emergency Medicine Associates. He is also the author of the book Director’s Corner, available on Amazon.
Tweetable: If you’re not already looking at CT utilization, I can assure you this is coming.
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Source: EPMonthly.com - Category: Emergency Medicine Authors: Matt McGahen Tags: Uncategorized Source Type: news
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