Weird emails from Independence Blue Cross via its IT outsourcing partners: showing yet more health IT industry trust-destroying incompetence

In the past week I ' ve received two emails that made me highly suspicious of medical/insurance identity theft.The emails came from Independence Blue Cross, ibx.com, into the email account I receive normal mailings from them, and seemed to indicate someone had created an unauthorized user account (I redacted my email address below):Aug. 5, 2016:From: [e-mail]: Fri, Aug 5, 2016 at 7:19 PMSubject: User CreatedTo:[my email address redacted]User Created With UserId - userId20392, Password - password20392July 27, 2016: From: [e-mail]: Wed, Jul 27, 2016 at 1:59 PMSubject: User CreatedTo: [my email address redacted]User Created With UserId - userId1546, Password - S04bd9u3tRThese userid ' s and passwords did not work at ibx.com ' s website, but my concern was that, if these were false accounts, the creator could have logged in and changed the password.After the first email I left a message with the IBX fraud line, but heard nothing in response.The metadata (IP headers) of the messages looked like this (I redacted my email address):Delivered-To: [my email address redacted]Received: by 10.237.44.68 with SMTP id f62csp1992388qtd; Fri, 5 Aug 2016 16:20:27 -0700 (PDT)X-Received: by 10.36.77.145 with SMTP id l139mr7340323itb.19.1470439227798; Fri, 05 Aug 2016 16:20:27 -0700 (PDT)Return-Path:Received: from cnxsgusgma01.cnxuat.com ([216.183.110.200]) by mx.google.com with ESMTP id q123si19839234iof.67.2016.08.05.16.20.27 for; Fri, 05 Aug 2016 16:20:...

Source: Health Care Renewal - August 8, 2016 Category: Health Management Tags: Connecture healthcare IT difficulties healthcare IT incompetence IBX.com Independence Blue Cross Inflow medical record confidentiality Source Type: blogs