Gutierrez on Hispanic Heritage

Above all else, an increase in bilingual insurance providers, doctors and personnel in the health care industry would help the Hispanic community get the best care possible. I have witnessed the benefits bilingual communication can provide through my own mother’s experience when she was redirected – after unsuccessful treatments – to a new physician who was able to communicate in Spanish. The change allowed her to fully explain her symptoms and describe her past treatment, which enabled a more precise diagnosis. In many situations, bilingual personnel can help provide a more in depth explanation of treatment plans that is critical for all patients, but is often missing, in treatment of the Hispanic community. To further ensure patients have access to the right health care services, the dialogue must continue outside of the doctor’s office. Bilingual communication must therefore be an option when patients seek the help of customer service representatives. Any pamphlets or educational resources should be translated as well. Spanish-speaking pharmacists are another key to accessing good care. Many reoccurring illnesses and complications stem from improper use of prescriptions. A bilingual pharmacist is able to wholly explain medications and how to use them. Increased adherence to treatment plans – and therefore improved health outcomes – are a direct result of breaking down the language barrier for Hispanic patients. One resource that The Latino Coalition refers pati...
Source: PHRMA - Category: Pharmaceuticals Authors: Source Type: news