The Empathy-First Approach: Choosing Technology that Benefits All Healthcare Stakeholders

The following is a guest article by Jon Zimmerman, CEO at Holon Solutions
In today’s healthcare landscape, clinical information systems are valuable tools for coordinating care and improving outcomes. However, as healthcare workers have discovered time and time again, these technologies are not always optimally user-friendly, nor are they built for today’s complex world. Fundamentally, most of these different systems just don’t work well together. 
When providers struggle to use their existing technologies while having to incorporate information from disconnected systems, it stands to reason that patients and payers are also affected. As it turns out, this is exactly what is happening. This is why it’s so important for healthcare systems to select care technology solutions that are built and deployed with empathy for all stakeholders: providers, patients, and payers alike.
Where Empathetic Technology can Help Solve Burnout for Providers
Burnout is affecting clinicians at an unprecedented rate, and overly complex administrative tasks are partly to blame. Even in the aftermath of the pandemic, many clinicians still can’t quite get ahead of the overwhelming backlogs and stresses in their daily practice. In the last few years, nearly 20 percent of healthcare workers have left their roles due to feeling overworked and experiencing limited opportunities to engage in meaningful patient care. There could be dire consequences for patients if this trend continues. 
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Source: EMR and HIPAA - May 22, 2023 Category: Information Technology Authors: Guest Author Tags: Clinical Communication and Patient Experience Health IT Company Healthcare IT Hospital - Health System Clinician Burnout EHR Empathetic Technology Healthcare Staff Burnout Holon Solutions Improving Patient Experience Jon Zimmerman Source Type: blogs