COVID-19 and MCO-community partnerships to address enrollee social needs

CONCLUSIONS: Unmet social needs associated with the pandemic placed tremendous strain on CBOs, limiting their capacity to sustain some programs and partnerships. Isolation associated with COVID-19 also had wide-ranging effects on service delivery, communication with enrollees and partners, and the ability to maintain relationships. Nonetheless, the pandemic also had some silver linings, including additional resources and flexibility for addressing unmet needs. Federal and state agencies, along with MCO leaders, should carefully evaluate what innovations have been particularly effective during the pandemic and craft new flexibilities into their policies, procedures, and regulations.PMID:36947015 | DOI:10.37765/ajmc.2023.89328

Source: The American Journal of Managed Care - March 22, 2023 Category: Health Management Authors: Rachel Hogg-Graham Allison M Scott Hayley Stahl Elizabeth Riley Emily R Clear Teresa M Waters Source Type: research