Health Care Portals: Looking Beyond the Patients ’ Horizon
This article addresses the entirety of the patient experience, and its interdependence with the staff experience. Technology has the potential to improve both simultaneously.
Vendors Help Create a Future
athenahealth has copious uses besides the ones mentioned in the previous article. athenahealth’s integrations with hospital EHR systems allow the platform to receive discharge instructions when a patient leaves a hospital. From there, athenahealth can trigger workflows such as contacting a patient to make sure they schedule a follow-up visit, or reminding the patient to make a payment.
The previous article also introduced a platform from Weave that handles common patient engagement tasks automatically. An advanced feature mentioned by Branden Neish, Chief Product Officer, was flexible text communication. A patient can request a chat on a laptop and move it to a mobile device or vice versa. The patient is warned to be careful if they choose a channel that is not encrypted, such as standard text messaging systems on mobile phones.
Weave can also send a bill in a text message, making it easy for the patient to pay on their phone. Often, the phone has recorded credit card information and can populate a form so that the patient doesn’t have to enter the numbers manually.
Skyscape offers a unified platform called Buzz for communications in text, voice, and video, used both between clinicians and for clinician/patient exchanges. Buzz works on both desktops and mobile dev...
Source: EMR and HIPAA - Category: Information Technology Authors: Andy Oram Tags: Administration AI/Machine Learning Ambulatory Analytics/Big Data C-Suite Leadership Communication and Patient Experience Health IT Company Healthcare IT Telemedicine and Remote Monitoring athenahealth Azalea Health Brandon Neish Bu Source Type: blogs
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