How to Automate the Patient-Provider Working Relationship

The following is a guest article by Stephen Dean, Healthcare CRM Expert and Co-Founder of Keona Health. Many health care professionals think the strength of the patient-provider relationship is determined solely by the face-to-face interactions between patients and physicians, and that all problems begin and end there. But in-person interactions are often not the root cause of patient dissatisfaction. Splinters in the relationship can also begin remotely, brought about by frustrating telehealth systems. Today’s patients want seamless, holistic, and reliable health care access, self-service, and communication. They want to manage their own health affairs online—with a click or a swipe—much like they buy goods on Amazon, order transportation on Uber, or book a hotel room on Expedia. When they do call their provider, they want the service to be quick, smooth, and beneficial. Enhancing convenience is the key to strengthening the patient-provider relationship. Today, patients’ biggest frustrations—and their lack of trust—are often the result of poor remote interactions. When they struggle to navigate your website, when they experience long hold times, when they must wait weeks for an available appointment, when they aren’t sent text updates, or when they can’t securely send a message to their caregiver. According to HealthGrades, 80% of patients prefer physicians who offer online scheduling. ECG Management Consultants found that over 30% of patients are willing to ...
Source: EMR and HIPAA - Category: Information Technology Authors: Tags: Communication and Patient Experience EMR-EHR Healthcare IT Telemedicine and Remote Monitoring AI Artificial Intelligence Automation Electronic Health Record Keona Health Patient Satisfaction Patient-Provider Relationship Patient-Staf Source Type: blogs