Someone Who Really Knows myGov Issues A Pretty Dire Warning About Its Future!

This appeared last week:A myGov makeover? This pig will need more than lipstickGlenn ArcherContributor29 September 2022Just over a week ago, I upgraded my three-year-old iPhone to a shiny new model. It was a pretty smooth experience until I went to use the myGovID app so that I could, as you might expect, log into myGov.While I anticipated that it might be necessary to reauthenticate myself/phone to the app, I never dreamed I ’d need to also redo my biometric, scan my passport and enter my Medicare card number. This was hardly the user-centered experience I was led to believe was to be the future.Not so much the promise of “set up once and use it again and again”, and more like “set up again and again…”.The myGovID is the digital identity that is the key to the portal that is myGov. It will progressively take the place of the myGov account sign-in using username and password. However, the experience of having to reverify my identity to my iPhone was just my most recent of several examples of myGov failing to meet one of its most basic criteria – that being ease of use.As it happened, this occurred only 24 hours after the announcement by Bill Shorten that David Thodey would lead a “user audit” to help “unlock the potential of myGov to turn it into a world-class citizen centric service that supports citizens throughout their life-course.”A user centred review of how the federal government enables its citizens to interact online seems way overdue.Some might...
Source: Australian Health Information Technology - Category: Information Technology Authors: Source Type: blogs