Why Your Company Should Hire For Empathy

Ben Albert’s grandfather suffered a stroke several years ago, and ultimately passed away from complications soon after.  Obviously this would have been a difficult time for the family no matter the situation, but even more heartbreaking, and frustrating, was the lack of coordination between care organizations treating Ben’s grandfather.  This lack of communication, with each other and with their family, left Ben’s family feeling confused and impotent, and ultimately led to worse treatment options for his grandfather, including the authorization of a hernia surgery he was not prepared for and from which he never fully recovered.
Source: Forbes.com Healthcare News - Category: Pharmaceuticals Authors: Source Type: news